Shipping & Return

Shipping & Delivery

We strive to deliver products purchased from (Global Setu) in excellent condition and in the fastest time possible. If it is your first order with (Global Setu), shipping may be completely free above Rs 499. Also, for all the subsequent purchases of Rs. 1499* or more, we will deliver the order to your doorstep free of cost. A minimal shipping charge will be applicable to all orders under Rs. 2499 based on cart items. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges if paid online.If you return an order delivered to you, order shipping charges will not be refunded. For accounts whose return behaviour violates our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value.*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

Delivery Pin Code

You can find out if (Global Setu) delivers to your PIN Code using the courier serviceability tool available on the cart page. Please tap on “Calculate Shipping” and enter your area PIN code in the respective field to get the required information about standard shipping and it’s availability. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

Tracking your Order

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Can Shipping Address Be changed after placement

Surely, you can change your order’s shipping address before we’ve shipped it by getting in touch with our customer care representatives. Extra charges (if applicable) shall be levied.

Damaged Parcel Received

Kindly reach out to us for pilferage / leakage / tempering within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, you are requested to please make note of the below pointers: Please do not use the item for which claim is being raised. You may be required to informations like, a short description of the case (A few questions will be asked to help us understand the scenario) The snapshots of the packet and other boxes (If any). Try to cover the sides which look tampered/damaged. The refund for prepaid / Cash on delivery orders will be done after the investigation You may not be liable for a refund if he/she falls in any of the scenarios stated below: Failure to provide adequate information about the case. Failure to provide snapshots of the packet and box (if any). If a pilferage / leakage delivery was received, claims must be made the same day. You must not dispose of the packaging for 3 – 4 days post-delivery. We might need to pick-up your packaging for investigation at our end.

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